This English text is a convenience translation; the Arabic version is the binding original and prevails on any conflict. Effective date: 25 July 2026.

Terms of Service — Qarari (قراري)

Effective date: 25 July 2026

How to read this document

These Terms are written to be understood, not to confuse you. Each section has two parts:

• An "In plain words" box: a short, everyday explanation of what the clause actually means.
• The legal text: the binding wording the law relies on.

Where interpretation conflicts, the legal text prevails; but the box is there to make sure you understood what you agreed to.

Section 1 — What is Qarari? (start here)

In plain words: Qarari is software that reads your store's data and turns it into practical decisions: how much you will sell, when to reorder stock, and whether an offer actually worked. It is a tool that helps you decide — the decision stays yours. It is not a financial advisor and it is not a promise of profit.

Qarari (meaning *"my decision"*) is a Software-as-a-Service (SaaS) product for merchants who sell online. It works simply:

1. It connects to your store on a supported commerce platform (Salla first; later Zid, Shopify, WooCommerce).
2. It reads your own store data through the platform's official APIs: your orders, products, and inventory. It may also read your store visitors' browsing behavior, but only through a consent-gated measurement tool, and for the purpose of offer experiments.
3. It turns that data into decisions that are hard to compute by hand, and shows them to you with the degree of certainty behind them.

The three main things it provides:

• Demand forecasting and reorder decisions (the core product): it estimates how much you will sell of each product, when stock is likely to run out, and when and how much to reorder.
• Checkout Behavior Lab (optional add-on): it tests an offer on a real group of your customers and compares it against a control group that does not receive the offer, then tells you the net effect in money and in your store's currency — not as a theoretical promise.
• Behavioral patterns: patterns you can hardly see yourself, such as the effect of day of week, the salary/payday cycle, and seasons (Ramadan, Eids, national days).

By design, Qarari is honest by nature: it shows the degree of uncertainty, it withholds a figure when the data is insufficient, and it never fabricates a number.

What Qarari does / does NOT do / who is responsible

This table is the summary of the whole document; if you read nothing else, read this:

Qarari does:

• Read your store data and turn it into forecasts, recommendations, and indicators.
• Label every figure by how it was derived and show its degree of uncertainty.
• Run offer experiments with consent and controls, and measure their effect in money.
• Withhold a figure when the data is insufficient.

Qarari does NOT:

• Make your decision for you, or execute a purchase or a pricing change on your behalf.
• Guarantee that any forecast will materialize, any recommendation will succeed, or any offer will profit.
• Provide financial, investment, tax, accounting, or legal advice.
• Collect or store your bank card (billing runs through the Platform — see Section 5).
• Sell your store data, or mix one store's data with another's.

Who is responsible:

• You (the Merchant): solely responsible for every business decision you make, even when based on Qarari's outputs; and responsible for the lawfulness of collecting your customers' data (you are its controller).
• We (the Provider): responsible for operating the Service with the professional diligence described here, and for processing your data on your behalf under the Privacy Policy and the DPA.
• The Platform (Salla and others): responsible for installation, payment collection, and its own technical infrastructure.

Section 2 — Terms we use

In plain words: these are the meanings of the words that recur in this document, so their meaning is not ambiguous.

• "Provider" / "we": Dal Dom Group for Business Services, an establishment registered in the Kingdom of Saudi Arabia, Unified Number 7027532691, VAT/Tax Number 302013762100003, verified on the Maroof platform under number 373566, owner and operator of the Qarari product (qarari.net). Registered national address: Building 3384, Street 14A, Al Badi District, Secondary No. 8243, Postal Code 32415, Dammam, Kingdom of Saudi Arabia (Short Address: EMAA3384).
• "Merchant" / "you": the owner of the online store that installs and uses Qarari.
• "Platform": the e-commerce platform from whose store Qarari is installed (Salla first; Zid, Shopify, WooCommerce may be added).
• "Service": the Qarari product with all components described in Section 1.
• "Store data": your orders, products, and inventory data read from your store.
• "Customer data": the personal data of your store's customers (such as order identity and contact details); you are its controller and we process it on your behalf.
• "Outputs": everything the Service displays — forecasts, recommendations, and indicators.

Section 3 — Who this agreement binds, and when it takes effect

In plain words: the moment you install or use Qarari, you have agreed to these Terms and the documents linked to them. If you do not agree, do not install the Service.

These Terms are a binding agreement between the Provider and the Merchant. By installing or using Qarari, the Merchant accepts:

1. these Terms;
2. the Privacy Policy;
3. the Data Processing Addendum (DPA) annexed to these Terms;
4. the "Estimates, not advice" section (Section 7), the core of the agreement about the nature of the outputs.

If these documents conflict, priority runs: the DPA on data matters, then these Terms, then the Privacy Policy, unless stated otherwise.

Section 4 — Eligibility and account

In plain words: to use Qarari you must have a lawful store on a supported platform, and be authorized to agree on its behalf. You are responsible for the security of your access.

1. The Merchant must have an active, lawful store on a supported platform, and the person agreeing must be legally authorized to bind the store to these Terms.
2. Access to Qarari is via the store's account on the Platform and the access permissions you grant the Service; you are responsible for the confidentiality of that access and for all activity through it.
3. The Provider may refuse or suspend installation if a store is found to be unlawful or in breach of the Platform's rules or the laws of the Kingdom.

Section 5 — Trial, subscription, and billing

In plain words: you get a 7-day free trial. After it, the subscription becomes paid, collected by the Platform (e.g. Salla) through its own billing system — we do not take or store your card. The price in force is the one shown on Qarari's listing in the Platform's app store, which you see before any charge. And before the first charge we tell you the exact amount, and we never take more than we told you.

5.1 Billing runs through the Platform (no card stored). The Service is installed and billed through the Platform's billing system. The Provider does not collect or store your card details; payment, renewal, and refunds run through the Platform. The current price and tier structure are shown on Qarari's listing in the Platform's app store that you see before installing and before any charge, and it is the price you agree to.

5.2 Free trial.

• Each store receives one free trial of seven (7) days.
• On platforms that handle billing (e.g. Salla), the trial begins and is measured by the platform's system — it starts at your subscription/installation and governs the first-charge date; we notify you during it of your expected tier and the amount before any charge (5.5). Where Qarari itself handles billing, the clock starts at activation (data sync complete + first use).
• The trial is granted once per store; reinstalling does not create a new trial.

5.3 Price is governed by the Platform listing. The subscription is monthly, and the price in force is the one shown on Qarari's listing in the Platform's app store at installation, which is what you agree to. Tier structure may vary by your store's monthly order volume. These Terms do not restate specific price tables; prices are published solely on Qarari's listing in the Platform's app store, which is the sole authoritative reference for price, and the price shown there prevails.

5.4 Optional add-ons. Add-ons may be offered at monthly prices displayed to you before activation, subject to the same billing rules. These include a WhatsApp messaging channel: where you enable it for your store, its monthly price is shown before activation and it is billed under the same rules, and messages are sent to your customers only on a valid lawful basis and under the consent and suppression gates described in the DPA.

5.5 Pre-charge disclosure. For your protection:

• On trial day 3, we disclose your expected tier based on your actual order volume.
• On trial day 6, we send an advance notice of the expected amount.
• On platforms that handle billing, the platform takes the charge at the tier price shown on its listing and under its own policy; we reconcile and review, and notify you of any discrepancy we detect. Where Qarari itself handles billing, we take the lower of the amount we notified or the recomputed tier price, and if a correct price cannot be determined in your store's currency we do not charge. We never perform any currency conversion.

5.6 Failed payment. On platforms that handle billing, retry and grace are governed by the platform's policy. Where Qarari itself handles billing, up to three (3) attempts are made with you notified of each, and the Service continues through a three (3) day grace period; if payment is not collected, the subscription is suspended and may be resumed by later payment.

5.7 Automatic freeze for a dormant store. If your store stops selling entirely for an extended period, we freeze billing on our side and notify you. On platforms that handle billing (e.g. Salla), the platform continues to charge under your subscription unless you cancel it from the platform dashboard — so our notice invites you to cancel there if you wish. Where Qarari itself handles billing, no amount is charged to a frozen store. The freeze lifts automatically when sales resume.

5.8 Tax and currency. Prices are in the currency of the Platform listing. A store whose currency is not the currency in which pricing is set is charged nothing until a price in its currency is adopted and disclosed to it. The Platform issues the invoice and applies VAT and any due taxes through its own billing system and under applicable law; what appears on the Platform's invoice governs.

5.9 Cancellation and refunds.

• To avoid renewal, the Merchant cancels the subscription or uninstalls the application from the Platform dashboard before the trial ends or before the renewal date; billing is handled by the Platform's system, and a store that cancels before renewal is not charged.
• Refunds are processed through the Platform's mechanism and its published refund policy, consistent with the E-Commerce Law and the Ministry of Commerce return-rights rules of the Kingdom of Saudi Arabia. We cooperate with a due refund request and route it for processing through the Platform.

Section 6 — Acceptable use

In plain words: use Qarari only for your lawful store. Do not try to hack it or reach other stores' data. And if you use the customer-messaging features, you are responsible for making sure your contact with your customers is lawful and consented.

The Merchant undertakes to:

1. Use the Service for its lawful store, in accordance with the laws of Saudi Arabia and the Platform's rules.
2. Not attempt to access other stores' data, reverse-engineer the Service, circumvent its technical controls, or resell it without written agreement.
3. As controller of its customers' data: warrant that its collection and sharing of customer data rest on a valid lawful basis, and that its use of messaging features (if enabled) complies with the Personal Data Protection Law and commercial-communications rules. The Service, for its part, enforces the consent and suppression gates described in the DPA and does not send what the customer's applicable lawful basis does not permit.
4. Not use the Service to send fraudulent, misleading, or unsolicited messages.

The Provider may suspend or terminate the Service upon material breach of this section, with notice to the Merchant.

Section 7 — Nature of the outputs: data-derived estimates, not advice (read carefully)

In plain words: every number Qarari shows is an estimate computed from your store's data — not a confirmed fact and not a promise of profit. These estimates direct real money of yours (like reordering stock or launching an offer), so we state it plainly: the decision is yours, and responsibility for its outcome is yours. This is not a formality; it is the core of what we sell: honest help, not a false promise.

*(This section fully folds the "Disclaimer on the Nature of Outputs" into these Terms so it is prominent and binding; the standalone document has been retired and is superseded by this section.)*

7.1 What these figures are. All forecasts, recommendations, and indicators produced by the Service are estimates computed from your own store data. They are not:

• guaranteed future facts;
• a promise or guarantee of any result, profit, or growth;
• financial, investment, tax, accounting, legal, or professional advice of any kind.

7.2 Why this matters: these figures direct real spending. A decision to "reorder this product now, in this quantity" or to "run this offer" directs real money of yours. However convincing an estimate looks, it remains an estimate.

7.3 No guaranteed outcomes. The Provider does not guarantee that any forecast will materialize, that any recommendation will succeed, that any indicator will improve, or that any offer will return a profit. Markets and buying behavior are inherently variable, and the accuracy of any estimate is bounded by your store's data and by the assumptions behind the computation. Past performance does not guarantee a future result.

7.4 You make and own the decision. You remain solely responsible for every purchasing, inventory, pricing, and offer decision, and every other commercial choice, even one based entirely on Qarari's outputs. We support your decision with your numbers; we do not make it for you, we do not replace your own judgment of your market, and we do not replace a qualified professional's advice where you need it.

7.5 We show uncertainty, and we withhold when we do not know.

• Every figure is labeled by how it was derived ("measured" / "computed from your data" / "estimate" / "heuristic"), so you can see plainly what basis you are deciding on.
• The degree of uncertainty is shown (ranges, not a single number that implies false precision).
• When your store's data is insufficient to produce a reliable figure, the figure is withheld and the insufficiency stated, rather than guessed. Qarari does not fabricate a number to fill a gap. This behavior is deliberate and part of the product's design, not an exception to it.

7.6 Measured offers specifically. The offer features measure the effect of an action versus not taking it, in your store's numbers and currency. Even so, a measured result describes what happened within the measurement window; it is not a promise of what will happen next, and it may differ as market, season, or audience change. Responsibility for running any offer to your customers — in compliance with applicable law and communication consents — remains yours as the controller of your customers' data.

Section 8 — Intellectual property and who owns what

In plain words: your data stays yours. Qarari's software, models, and brand stay ours. We grant you the right to use the Service while your subscription is active — nothing more.

• The Service, its software, models, interfaces, the "Qarari" mark, and its content remain owned by the Provider or its licensors; these Terms grant the Merchant only a limited, non-exclusive, non-assignable right of use for the term of the subscription.
• Your store data and your customers' data remain your property; the Provider processes them on your behalf under the DPA only.
• The Provider may use aggregated, de-identified indicators (not traceable to any store or person, at a k-anonymity threshold of no fewer than five stores) to improve the Service and produce benchmark comparisons, under the controls described in the DPA. This right is subject to no further limit beyond de-identification and non-traceability to any individual store.

Section 9 — Your data, privacy, and security

In plain words: we take protecting your data seriously. Your customers' personal data and your cost data are stored encrypted in our primary database. The full details are in the Privacy Policy and the DPA.

1. Your store data and customer data are processed under the Privacy Policy and the DPA, in compliance with the Kingdom's Personal Data Protection Law (PDPL) and with awareness of the EU's GDPR for customers subject to it.
2. Encryption at rest (already in force): your store access credentials, your customers' personal data (email and phone), and your cost and margin data are encrypted at rest in our primary database using AES-256-GCM under a dedicated key. The columnar analytics store keeps a de-identified numeric cost snapshot for aggregation, which is not encrypted this way because ciphertext cannot be summed, so its at-rest protection rests on the disk-level control stated next; disk/volume-level encryption of our stored data as a whole, meaning the primary database and the columnar analytics store alike, is in progress rather than finished (the raw personal data is already app-layer encrypted, as stated above).
3. The Privacy Policy and DPA detail: data categories, sub-processors, data-subject rights (access and deletion), retention and automatic-deletion schedules, cross-border transfer, and breach notification.

Section 10 — Warranties and disclaimer

In plain words: we operate the Service with professional care, but we cannot promise it will never go down or that its results will come true. The Service is provided "as is."

The Service is provided "as is" and "as available" to the extent permitted by Saudi law, with the Provider bound to the professional diligence described in these Terms. The Provider does not warrant that the Service will be uninterrupted or error-free, that its outputs will materialize, or that it is fit for a particular purpose of the Merchant's. Section 7 confirms the nature of the outputs.

Section 11 — Limitation of liability

In plain words: we are not liable for your business decisions or for lost profits, and our liability is capped at what you paid us over the last twelve months — except in exceptional cases such as fraud or a data-protection breach.

The following limitations of liability apply to the maximum extent permitted by Saudi law:

1. Without prejudice to Section 7, the Provider is not liable for the Merchant's business decisions based on the Service's outputs, nor for lost profits or indirect or consequential losses.
2. The Provider's aggregate liability to the Merchant — on any cause of action — does not exceed the total fees actually paid by the Merchant in the twelve (12) months preceding the event giving rise to the claim. This cap does not apply to: fraud or misrepresentation, willful or gross misconduct, breach of personal-data-protection obligations, or indemnification for intellectual-property infringement, which remain as Saudi law provides.
3. The Provider is not liable for outages or errors originating with the Platform or its providers.

Section 12 — Termination, uninstallation, and what happens to your data

In plain words: you can end the Service anytime by uninstalling it. We then stop reading your data immediately. We keep your store data for a period (so you can resume with your history if you reinstall), and you can request full deletion. We do NOT promise an automatic instant purge on uninstall — full deletion is on your request, alongside specific automatic-deletion schedules described in the DPA.

12.1 You may end the subscription at any time by uninstalling the application from the Platform dashboard.

12.2 Upon uninstallation, data synchronization stops immediately and access credentials to your store are invalidated.

12.3 Your store data is retained after uninstallation per the Privacy Policy and the DPA (allowing the Service to resume with your store's history on reinstall). You may request complete deletion of your data by written request to privacy@qarari.net, executed within thirty (30) days of the request. The automatic deletion schedules described in the DPA apply in all cases (and are actually in force: identity maps, Lab experiments, and analytics copies).

12.4 After uninstallation you may receive one farewell message; a request to stop messaging is honored immediately.

12.5 Termination does not affect amounts due before its date, nor the refund right within its window (Section 5.9).

Section 13 — Changes to these Terms

In plain words: we may update these Terms. If a change is material, we notify you a reasonable time before it takes effect, and continuing to use the Service afterward means you accept it.

The Provider may amend these Terms; the Merchant is notified of material amendments at least thirty (30) days before they take effect, via the app or the registered email, and continued use after effectiveness constitutes acceptance. There is no separate objection mechanism; a Merchant who does not accept an amendment may terminate the subscription before it takes effect.

Section 14 — Governing law and dispute resolution

In plain words: the laws of Saudi Arabia govern these Terms, and any dispute is heard before the competent courts in Dammam — not arbitration.

These Terms are governed by and construed under the laws of the Kingdom of Saudi Arabia, and the competent courts of Dammam have exclusive jurisdiction over any dispute arising from them. No dispute is referred to arbitration; litigation before the competent court is the sole agreed route.

Section 15 — General

In plain words: standard closing clauses: what makes up the whole agreement, what happens if one clause is void, who may transfer the agreement, and how we communicate.

• These Terms, together with the Privacy Policy and the DPA, are the entire agreement concerning the Service.
• If a clause is void, the remaining clauses stay in force.
• The Merchant may not assign its rights without written consent; the Provider may assign within its group or upon merger or acquisition, with notice to the Merchant.
• The Arabic text is the binding text of this version (for the Saudi and default market); any translation is for convenience only. Merchants established in the EU/EEA are covered by a separate version whose binding language is English.
• Contact: for legal notices legal@qarari.net; for privacy and data requests privacy@qarari.net; for support support@qarari.net.